You’ve probably heard the popular Will Rogers quote, “You never get a second chance to make a first impression.” This quote particularly rings true when a patient enters a doctor’s office and interacts with the front office staff. If the staff is friendly, efficient, and professional, patients have a positive first impression and feel good about the practice. However, if the front office staff is unfriendly or disengaged, patients can feel less secure with the level of care, no matter how competent the medical staff. Contemporaries is here to help with permanent staffing solutions in the Washington DC area.
The front office staff is the primary face of a doctor’s office, greeting patients, listening to questions and finding the best person to answer them. They’re also responsible for keeping the office clean, organized, and running smoothly. That’s quite a “to-do list”! It can be often be a juggling act and requires staff that can handle a multitude of duties and be able to adapt quickly to changing situations. A few include:
- Answering the phone
- Scheduling or rescheduling patient appointments
- Compiling medical records and charts
- Updating databases with current information
- Processing insurance payments
- Operating computer software and office equipment
From working with patients to handling sensitive information, administrative workers in a doctor’s office wear a lot of hats. Essential skills include:
Strong Communication: Skilled medical office assistants know how to be welcoming and friendly to patients, while guiding them through important initial steps like filling out paperwork.
Top-Notch Organization: Front office staff must have a strong eye for detail and be able to perform tasks such as bookkeeping, taking down clear, organized notes, and keeping files in order.
Patience and Compassion: It’s vital that administrative staff is sensitive to the needs of patients, who are often going through challenging emotional and physical issues
Fluency in Databases and Computer Programs: Technology is the backbone of most doctors’ offices and computer literacy is essential for office workers who maintain databases, schedule appointments, work with insurance, etc.
A high level of professionalism is important in any office, but it’s particularly essential when working in a medical environment. If your office is in need of highly professional temporary workers with a background in medical office work, call Contemporaries at 301-565-0445. We’ll find the best fit to help your office make a strong first impression.