First impressions are everything for a business. From the moment a customer walks in the door or calls, they are getting an impression of your firm’s professionalism, attitude and level of customer service. Most likely, the first person they encounter is your receptionist, aka “Director of First Impressions.” Your receptionist is the public face of your office and makes clients feel welcome, heard and valued. When summer vacation time rolls around and you know your receptionist is going to be out of the office for an extended period of time, it can leave a big void. You don’t want just anyone filling in and giving the first impression of your office.
You know how essential your receptionist is to the day-to-day operations of your business, so it’s natural to panic a little when you know they’ll be on vacation. Contemporaries can help by providing highly qualified temporary workers that possess these key skills you want in a receptionist:
- Excellent Communication Skills: Since your receptionist is the first person your customers speak to when they call or enter the office, strong verbal communication skills are vital. The best receptionists take the time to patiently listen to customers and know where to send their requests within an organization.
- Strong Organizational Skills: Top-notch receptionists can handle whatever comes their way. They are able to find files or phone numbers quickly, keep the receptionist area tidy and help administrative staff with work overflow – all while keeping incoming customers happy. It’s a balancing act that requires a special kind of personality.
- Professionalism: The last thing you want is a front desk staff with a sub-par attitude and sloppy appearance. Following the office dress code is essential for receptionists, as well as impeccable manners and the ability to maintain a positive attitude when challenges arise.
- Comfortable With Technology: A great receptionist should be tech-savvy and have the skills to handle your phone system and effectively use company software and programs.
A great receptionist is a huge asset to any business. Finding the right one for the specific needs of your office can take a lot of effort and time that you probably don’t have. Contemporaries is ready to help. If you know your receptionist is going to be away for a length of time this summer, now is the time to be proactive! Call us today at 301-565-0445 and let’s find the right temporary employee for the job.