With warmer temperatures finally starting to arrive, everyone is beginning to look forward to summer – and summer vacations. Yes, that time of year will be here before you know it – when you’re scrambling to find someone to fill in for a missing staff member. The biggest void can be when your receptionist is on vacation. Most companies rely on their receptionist to set the tone for their customer service and customer experience. Your receptionist is the face of your company, so you don’t want just anyone in the role.
Good receptionists make customers feel welcome when they call or enter the office and encourage customer loyalty. They also handle tasks like data entry, setting and managing appointments, and helping with administrative duties around the office. You know how essential your receptionist is to the day-to-day operations of your business, so it’s natural to panic a little when you know they’ll be on vacation. Don’t worry – Contemporaries is ready to help with highly qualified temporary workers that possess these key skills you want in a receptionist:
- Strong Communication: Your receptionist is the first person your customers speak to when they call or enter the office, so strong verbal communication skills are essential. The best receptionists take the time to patiently listen to customers and know where to send their requests within an organization.
- Professionalism: There’s nothing more off-putting than walking into an office with a front desk staff that has a bad attitude and a sloppy appearance. Following the office dress code is essential for receptionists, as well as impeccable manners and the ability to maintain a positive attitude when the going gets tough.
- Organization and Multi-Tasking: Top-notch receptionists can handle whatever comes their way without becoming overly flustered or stressed. They are able to find files or phone numbers quickly, keep the receptionist area tidy, and help administrative staff with work overflow – all while keeping incoming customers happy. It’s a balancing act that requires a special kind of personality!
Finding a receptionist with the right qualities can save you from unnecessary stress and issues. If you know when your receptionist will be away for vacation throughout the summer, it’s an ideal time to be proactive and find a highly experienced temporary employee to fill in. Call Contemporaries at 301-565-0445 and we’ll help you find the ideal person that will keep your office running smoothly. We are experts in recruiting for administrative services in Washington DC.