There are few working environments faster paced, stressful, and constantly changing than a medical office. We’ve all experienced calling or walking into a doctor or dentist’s office and greeted by a curt staff with an unpleasant demeanor. It can certainly cloud the first impression of a practice no matter the degree of compassion and competency shown by the rest of the staff. According to a study published in the Journal of Medical Practice Management, 96 percent of patient complaints are due to poor customer service! A strong office staff contributes greatly to the success of a practice, starting from the minute a patient walks in the door.

Medical receptionists and office staff are a patient’s initial contact and not only ‘set the tone’ for an office, but also look after the daily administration and financial tasks for the entire practice. These positions require skilled, compassionate workers who can handle a wide variety of tasks, including:

  • Greeting and attending to patients in person and over the phone
  • Assisting doctors, staff, and patients in a professional and caring manner
  • Maintaining business inventory such as invoices, checking supplies, and scheduling equipment repairs
  • Answering incoming phone calls in a courteous manner
  • Maintaining confidentiality of all doctor, staff, and patient information
  • Scheduling or rescheduling appointments for patients and calling for appointment reminders
  • Working with other medical departments, such as radiologists, labs, and specialists

Finding someone who has experience in the areas listed above is just the beginning. It takes a person with a particular personality and temperament to handle the day-to-day pressures and challenges of working in a medical office. When you’re defining your needs for front office staff, it’s very important to determine whether or not a candidate has these essential skills:

  • Customer service skills
  • Interpersonal skills
  • Strong communication skills
  • Ability to multitask and manage time effectively
  • Problem solving skills
  • Technical and computer skills
  • Anger management skills
  • High level of organization and attention to detail
  • Dependability

Front office medical staff can mean the difference between a pleasant experience for patients or starting an appointment with a bad impression. It can be a time consuming process to find experienced workers with the personality necessary to work in such a fast paced, customer-oriented environment. Contemporaries is a staffing firm based in Washington DC that can help your practice find the right employees to make your office run efficiently, while putting the needs of patients first. Call us today at 301-565-0445 and let’s discuss your needs.